IT Support/Service Desk (Healthtech)

TL;DR

IT Support/Service Desk (Healthtech): Providing Tier 1 and Tier 2 technical support for a global employee base with an accent on core system administration and hardware maintenance. Focus on resolving complex technical incidents, automating routine IT tasks, and ensuring secure system deployment across Office 365 and Azure environments.

Location: Must reside in Arizona

Salary: $65,000 - $70,000

Company

hirify.global creates a personalized health platform that integrates health plan administration, wellbeing solutions, and care navigation to improve health outcomes.

What you will do

• Provide Tier 1 and Tier 2 support to internal users in a global environment.
• Administer core systems including Office 365, Active Directory, Azure, and Intune.
• Manage hardware and software setup, deployment, and asset tracking.
• Support office technology, meeting rooms, and AV systems across locations.
• Respond to and manage support tickets within SLA (4-hour response, 24-hour resolution).
• Identify and implement improvements to service desk workflows and automate routine tasks.

Requirements

• Must reside in Arizona.
• 3–5 years of IT desktop support experience, including network support and MS Windows applications.
• A+ Certificate.
• Associate’s degree in computer science or a related discipline.
• Experience with Windows and Mac client operating systems.
• Hands-on experience with MDM tools such as Intune, SCCM, or JAMF.

Culture & Benefits

• Comprehensive medical and dental benefits effective day one.
• Unlimited PTO to ensure rest and recharge time.
• Professional development with clear career progression and learning budgets.
• Mental health support, retirement planning, and financial protection.
• Mission-driven culture focused on diversity, equity, and inclusion.