Desktop Support Specialist

Location: Onsite in Manassas, Virginia, with at least one day per week at a Maryland facility and additional travel to Gaithersburg and Germantown, Maryland sites as required.

Salary: $60,000 annually, with potential additional incentive compensation, merit increases, and participation in the corporate bonus program.

Company

hirify.global is a nonprofit organization providing authenticated biological materials and scientific resources for life science research and global health.

What you will do

• Respond to and resolve Service Desk requests involving hardware, software, mobile devices, audio/visual equipment, and peripherals across Windows and Mac environments.
• Image, configure, deploy, and support desktops, laptops, mobile devices, and related technology for employees.
• Diagnose technical issues, perform repairs and upgrades, run diagnostics, and escalate incidents when appropriate.
• Maintain accurate IT asset inventory records and support technology refresh initiatives.
• Provide end-user guidance and support onboarding activities.
• Assist with office moves, equipment setup, and coordination with other IT teams across three locations.

Requirements

• High school diploma and one year of experience, or equivalent experience.
• Experience providing desktop support and troubleshooting hardware, software, and end-user technology issues.
• Experience imaging, configuring, deploying, and supporting desktops, laptops, mobile devices, and peripherals.
• Familiarity with Microsoft 365, Active Directory/Entra ID, common desktop operating systems, and ticketing systems.
• Ability to support both Windows and Mac environments, with strong customer service, communication, and problem-solving skills.

Nice to have

• A+ or Network+ certification.

Culture & Benefits

• Medical coverage and company-paid life, disability, and AD&D insurance.
• Paid parental leave, holidays, and paid time off.
• Fitness and cell phone subsidies, legal services, pet insurance, and supplemental coverage.
• Employee Assistance Program with round-the-clock counseling.
• 401(a) and 403(b) retirement plans, career advancement opportunities, recognition programs, and a corporate bonus program.
• Mission-focused nonprofit environment supporting life science research, public health, and community involvement.