Device Support Tech 1

Location: hirify.global System Office-Bay, United States; on-site support of end-user equipment, LANs, Wi-Fi, and mobile devices.

Salary: $37.32–$55.99 per hour.

Company

hirify.global is a healthcare organization operating the hirify.global System Office.

What you will do

• Provide first-line support for computers, mobile devices, peripherals, LANs, Wi-Fi, and other end-user equipment.
• Identify, analyze, troubleshoot, resolve, reassign, and escalate incidents, questions, and service requests.
• Install, configure, upgrade, and maintain end-user devices in a large corporate environment.
• Support asset and consumables control and maintain accurate service-request records.
• Help develop secure, cost-effective, and robust technology standards for computer and mobile-device systems.
• Follow technical training, knowledge-base articles, standard operating procedures, and data-security policies.

Requirements

• Associate's degree in Computer Science, Information Technology, or a related field; equivalent experience may be accepted.
• Basic knowledge of Microsoft Windows, Apple OS/iOS, Active Directory, file systems, network topologies, and basic network troubleshooting.
• Knowledge of quality-control methods, problem identification, resolution analysis, and ITIL Foundation concepts.
• Ability to analyze information and situations, validate knowledge-base updates, and manage time within provided guidelines.
• Functional understanding of project-management concepts.

Culture & Benefits

• Full-time regular position with a Monday–Friday daytime schedule.
• 40 hours per week with 8-hour shifts; weekend work may be required as needed.
• Benefits are provided.
• Non-exempt position with comprehensive total-rewards eligibility.