3 дня назад
IT Support Specialist I (AI)
50 000 - 70 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Specialist I (AI): Supporting employees and clients with desktop systems, hardware, SaaS applications, identity management, conference room technology, and IT operations in a healthcare AI environment with an accent on macOS and Windows troubleshooting, user administration, and technology inventory. Focus on resolving complex endpoint and network issues, maintaining secure access and AV systems, and documenting solutions for hybrid users.
Location: Chicago, United States; hybrid work
Salary: $50,000–$70,000 per year. Actual compensation may vary based on qualifications, experience, and location.
Company
develops a precision medicine platform that connects real-world evidence with clinical insights to support treatment decisions.
What you will do
- Provide desktop and remote IT support for employees, executives, and Tempus clients.
- Maintain computers, hardware, printers, peripherals, inventory, and user accounts, including onboarding and offboarding.
- Install, troubleshoot, and support software, SaaS applications, endpoint security, macOS, and Windows 11 environments.
- Maintain AV and conference room technologies, including TVs, Apple TV, Mac Mini, Crestron, and VOIP systems.
- Evaluate new technologies, work with software and hardware vendors, and support business-critical IT initiatives.
- Track and remediate requests in the ticketing system and create employee wikis, how-to guides, and procedures.
Requirements
- Minimum two years of experience in an IT-related or relevant customer service role.
- Proficiency supporting and troubleshooting both macOS and Windows 11.
- Experience with software installation and troubleshooting, including Microsoft Office, Windows Server, Google Suite, Dropbox, and other SaaS products.
- Familiarity with ticketing systems, identity management tools such as Active Directory, Okta, and Google Admin, and MDM applications.
- Ability to troubleshoot basic networks, VOIP phone systems, endpoint security products, and conference room technology.
- Strong customer service, written communication, documentation, and user-instruction skills; availability for occasional off-hours support.
Nice to have
- Experience in healthcare.
- Scripting experience with PowerShell, macros, Python, C++, or Java.
- ITIL Foundations or CompTIA A+ certification.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
Culture & Benefits
- Work in a fast-paced, agile environment supporting remote, onsite, and hybrid users.
- Benefits may include incentive compensation, restricted stock units, medical coverage, and other benefits depending on the position.
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