6 дней назад
Help Desk Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Help Desk Specialist (Windows/MacOS): Providing customer-facing technical support for hardware, software, operating systems, mobile devices, printers, VoIP phones, and workstation equipment with an accent on troubleshooting, installation, configuration, and ticket documentation. Focus on resolving user incidents across Windows, MacOS, iOS, and Android environments, preparing devices for international travel, and maintaining reliable end-user support.
Location: Rockville, Maryland, United States
Company
provides information technology support services for NIAID IT customers.
What you will do
- Provide prompt, professional customer support to local and remote users with varying levels of technical proficiency.
- Troubleshoot, install, configure, maintain, and upgrade Windows and MacOS hardware and software.
- Support iOS and Android mobile devices, printers, VoIP phones, GFE laptops, and phones prepared for international travel.
- Image new systems, process outgoing surplus and donation equipment, and schedule, set up, and break down workstations.
- Respond to incident and service request tickets, document activity, and collaborate with technical support teams.
- Communicate with users to gather information, resolve issues, and identify improvement opportunities.
Requirements
- At least 1 year of customer service experience.
- 1–3 years of experience with Windows 10.
- Up to 1 year of experience with Macintosh operating systems and network or workstation re-imaging.
- High school diploma or higher.
Nice to have
- PC and Windows support experience.
- Experience with Macintosh, iOS, and Android devices.
- Experience with Active Directory, Microsoft Office 365, and Microsoft Teams.
Culture & Benefits
- Customer-facing support for both local and remote users.
- Collaboration with other technical support teams.
- Support for a broad range of workplace hardware, software, and mobile devices.
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