IT Helpdesk Specialist (Gamedev)

TL;DR

IT Helpdesk Specialist (Gamedev): Providing 1st and 2nd line technical support for a AAA RPG development team with an accent on workstation maintenance and office equipment configuration. Focus on troubleshooting hardware and software incidents, managing user access to internal services, and ensuring infrastructure stability in a studio environment.

Location: Must be based in Warsaw, Poland (onsite every day, 9 am - 5 pm)

Company

hirify.global is a team of industry veterans developing a brand new story-driven AAA dark fantasy RPG Saga for PCs and consoles using Unreal Engine 5.

What you will do

• Provide 1st and 2nd line IT support for both on-site and remote team members.
• Install, configure, and maintain workstations, laptops, printers, and conference room hardware.
• Perform diagnostics, troubleshooting, and physical repairs or upgrades of hardware.
• Manage the full lifecycle of incidents reported by the team via Jira.
• Administrate access to internal and external services, including Google Workspace, Office 365, and VPNs.

Requirements

• 2-3 years of experience in a similar IT support role.
• Proficiency with Windows 11 and Windows Domain administration.
• Knowledge of modern PC architecture and basic networking (DHCP, DNS, VPN).
• Native or proficient Polish language skills.
• English proficiency at least at B2 level.
• Ability to work from the office in Warsaw every day (9 am - 5 pm).

Nice to have

• Previous experience working within the gamedev industry.
• Familiarity with macOS.
• Experience with Slack, Parsec, or Perforce Helix Software.
• A genuine passion for video games.

Culture & Benefits

• Competitive salary and long-term employment contract.
• Strict no-crunch working environment built on trust and mutual respect.
• Modern office located in the Ursynów district close to the Metro station.