Customer Service Representative (Hybrid)

Location: Hybrid in Madison, Wisconsin, United States. Office attendance is required every Tuesday and Wednesday at the WI-Madison Junction Rd office, with eight in-office days per month. Working hours are 8:30 a.m.–5:00 p.m. Central Time; training runs from 9:30 a.m.–5:30 p.m. Central Time.

Salary: $29,200–$48,900 USD annually, plus eligibility for a bonus.

Company

hirify.global provides professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.

What you will do

• Respond to a broad range of customer inquiries and provide detailed product and service information.
• Resolve moderately complex customer issues and complaints, documenting and escalating unresolved cases.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes while maintaining accurate customer records.
• Conduct follow-ups to support customer satisfaction and comply with quality standards.
• Participate in training new team members.

Requirements

• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
• At least one year of customer service experience or related experience.
• Clear, professional communication and the ability to build customer rapport.
• Ability to resolve moderately complex issues and manage time and tasks efficiently.
• Product knowledge, CRM and database proficiency, and understanding of quality assurance standards.
• Ability to assist with mentoring and training new team members.

Culture & Benefits

• Hybrid collaboration with regular in-office connection days.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Interviews may include in-person participation at a hirify.global office.

Hiring process

• Participate in interviews without AI tools, external prompts, or third-party assistance.
• Applicants may be required to appear onsite at a hirify.global office during the recruitment process.