Customer Engagement Advocate (Healthcare)

Location: Dallas, Texas, United States; 100% onsite. Full-time role with a six-week onsite training program. Start date: October 19, 2026.

Compensation: $20.00–$24.00 per hour based on experience, plus a $1,500 sign-on bonus and a monthly bonus program. Top Care Advocates can earn up to an additional $1,200 per month.

Company

hirify.global is a specialty care platform connecting members with leading specialists for surgery, cancer care, infusions, and other complex care while helping employers and workforces reduce healthcare costs.

What you will do

• Provide phone-based support to members in a fast-paced service center.
• Create a concierge-style experience and build strong relationships with members.
• Educate members about the surgical process, available incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions clearly and compassionately while helping members navigate complex surgical care.
• Proactively engage new members and maintain supportive relationships with existing members.

Requirements

• High school diploma required; a bachelor's degree in healthcare administration, social services, public health, or a related field is preferred.
• 1–3 years of experience in customer service, a service center, and/or sales enablement.
• Strong written and verbal communication skills.
• Critical thinking, problem-solving, organization, and deadline-management skills.
• Ability to work effectively in a collaborative team environment.
• Spanish and English bilingual ability is preferred.

Culture & Benefits

• Monday–Friday schedule with no weekends.
• Six-week onsite training, Monday–Friday from 8:30 AM to 5:30 PM, paid at the regular rate.
• After training, a nine-hour shift is assigned within the 7:00 AM–8:00 PM window.
• $150 monthly parking reimbursement and free onsite gym membership.
• Medical, dental, vision, disability, life insurance, 401(k) with company match, paid time off, and paid parental leave.
• Career growth opportunities and a focus on inclusive, collaborative, member-centered work.

Hiring process

• Submit an application; a Talent Acquisition team member will contact qualified candidates to discuss the interview process.