HR Customer Support Advisor

TL;DR

HR Customer Support Advisor: Handling employee and manager queries on HR processes and policies including recruitment, performance, reward, and employee relations with an accent on absence management and escalations. Focus on clarifying enquiries via email, portal, outbound calls, and pulling absence reports.

Location: Whitley - Coventry (hybrid: remote from home some days, office 2-3 days a week). Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.

Salary: Up to £27.21 per hour + Inside IR35 - Umbrella Rate

Company

Leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy with inhouse Contractor Care Team.

What you will do

• Act as first point of contact for general HR queries from colleagues and managers in the Contact Centre.
• Clarify and resolve enquiries on HR processes like recruitment, performance, reward, disciplinary, grievances, absence management, and employee relations.
• Manage queries via email, portal, and escalations from HR Virtual Assistant; make outbound calls as needed.
• Pull and manage absence reports.

Requirements

• Proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.
• Previous experience in an HR employee advisory role.
• Degree qualified or equivalent experience preferred.
• Excellent spoken and written communication skills.
• Strong generalist HR experience with knowledge of key practices: disciplinary, grievances, absence management, performance.
• Good understanding of UK employment law.
• IT literate with strong Microsoft Word, PowerPoint, and Excel skills.

Culture & Benefits

• Hybrid working: remote from home some days, office 2-3 days a week in Coventry.
• Support from inhouse Contractor Care Team for external employees.