Solutions Engineer (IT Operations)

TL;DR

Solutions Engineer (IT Operations): Driving expansion into the Japan market by owning the full technical sales cycle from discovery to implementation with an accent on endpoint management and solution design. Focus on delivering high-impact product demonstrations, building repeatable technical assets, and aligning technical solutions with customer business goals.

Location: Hybrid/Remote in Tokyo, Japan. No visa sponsorship provided.

Company

hirify.global provides a Unified IT Operations Platform delivering endpoint management, autonomous patching, backup, and remote access in a single console.

What you will do

• Own the full pre-sales technical experience for enterprise and mid-market accounts in Japan, from discovery through PoC.
• Deliver high-impact product demonstrations and technical presentations tailored to IT admins and executives.
• Guide customers through evaluation, implementation planning, and best practices to accelerate time-to-value.
• Collaborate with Customer Success and onboarding teams to ensure successful product adoption.
• Act as a strategic bridge between Sales, Product, and Engineering to influence future development.
• Build and maintain scalable technical assets, including demo environments and playbooks.

Requirements

• 5+ years in a Solutions Engineering, Sales Engineering, or technical consulting role.
• Strong proficiency in Windows environments, with working knowledge of Linux and macOS.
• Solid understanding of networking fundamentals including DNS, VPNs, firewalls, and endpoint security.
• Experience with endpoint management, RMM tools, or ITSM platforms.
• Native Japanese speaker with business-level English proficiency.
• Must be based in Japan; this position is not eligible for visa sponsorship.

Nice to have

• Familiarity with scripting, specifically PowerShell.
• Experience with tools such as Salesforce or Jira.
• Bachelor’s degree.

Culture & Benefits

• Flexible remote work options.
• Opportunities for professional growth and advancement within a fast-growing global company.
• Access to a renowned internal training platform.
• Competitive compensation packages.
• Collaboration with an international workforce in a kind and curious community.