Regional Account Manager

TL;DR

Regional Account Manager: Delivering renewal targets and upselling in specific accounts with an accent on mitigating customer escalations and risks. Focus on building strong cross-departmental relationships with Sales, Technical Support, Operations, and Finance to execute account plan strategies.

Location: Remote - Japan

Company

hirify.global empowers the world’s most ambitious brands to create digital customer experiences that matter.

What you will do

• Drive customer retention and identify upsell opportunities.
• Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity.
• Build relationships with strategic leadership level customer contacts.
• Exceed quarterly renewal and net renewal goals.
• Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team.

Requirements

• Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities.
• 2-5 years working in an account management role providing tech solutions to large enterprises.
• Has owned & exceeded a Quota.
• Ability to work effectively within a dynamic, fast paced and ever changing environment.
• Strong teamwork, communication & cross-group collaboration skills.
• Bachelor degree is required.

Culture & Benefits

• Embraces innovation and the potential of AI to enhance our processes and improve our work.
• Open to learning new technologies and collaborating with AI tools to achieve our goals.