Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Leading post-sales engagements for Federal customers to ensure successful onboarding, implementation, and adoption of secure open source builds with an accent on supply chain security and customer advocacy. Focus on driving time-to-value, managing technical escalations, and collaborating with internal product and engineering teams to align the product roadmap with federal requirements.

Location: Remote (United States)

Salary: up to $165,000 base + bonus

Company

hirify.global is a venture-backed company providing hardened, secure, and production-ready builds of open source software to eliminate risk and ensure compliance.

What you will do

• Lead the technical onboarding process for new Federal customers and formulate strategic implementation plans.
• Act as the primary voice of the customer, advocating for needs and requirements to internal product and engineering teams.
• Collaborate with Technical Support and Customer Engineering to ensure timely resolution of customer issues.
• Develop deep hands-on technical expertise in the hirify.global product and maintain knowledge of industry security trends.
• Educate customers on product features, security principles, and best practices in collaboration with the Edu team.
• Manage relationships with stakeholders from technical staff to CISOs to drive renewals and minimize churn.

Requirements

• 5+ years of experience in Public Sector facing roles such as Customer Success, Technical Account Management, or Professional Services.
• Domain knowledge in Supply Chain Security, DevSecOps, AppSec, containers, or vulnerability management.
• Ability to take full ownership of a customer portfolio and act with a high level of autonomy.
• Entrepreneurial mindset with the capacity to build new processes and practices.
• High emotional intelligence and strong priority management skills.
• Must be based in the United States.

Nice to have

• Previous early-stage startup experience.
• Hands-on technical experience with cloud environments (AWS, GCP, Azure), Linux, or DevSecOps.
• Deep passion for cybersecurity and emerging technology.

Culture & Benefits

• Remote-first culture with team meetup opportunities, destination summits, and stipends for coworking, phone, and internet.
• Equity through stock options with an extended 10-year exercise window.
• 100% company-covered health, vision, and dental insurance premiums for employees and dependents.
• Unlimited flexible time off to ensure work-life balance and recharge.
• Generous paid parental leave (18 weeks for birthing parents, 12 weeks for non-birthing parents).