Sr. Customer Success Manager (Cybersecurity)

TL;DR

Sr. Customer Success Manager (Cybersecurity): Managing customer loyalty and adoption of an AI-powered identity platform with an accent on driving value-based outcomes and increasing product adoption. Focus on bridging the gap between technical software environments and business objectives to drive retention and expansion.

Location: Must be based in the US East Coast (NY, MA, DC, VA, NJ, MD, DE). Ability to visit customer sites up to 50% is required.

Salary: $150,000 - $180,000 a year

Company

hirify.global is an AI-powered identity security platform that manages and governs access to applications and data for Fortune 500 companies and government institutions.

What you will do

• Serve as the primary point of contact for customers post-implementation to ensure adoption and value.
• Manage the subscription renewal pipeline and proactively eliminate barriers to adoption.
• Collaborate with Sales to provide a customer-focused orientation and launch process.
• Develop deep relationships with key personnel to identify up-sell and cross-sell opportunities.
• Coordinate between customers and cross-functional teams to solve problems and advance adoption.
• Act as the voice of the customer by collecting feedback to drive product and service improvements.

Requirements

• Expert knowledge and experience in Identity and Access Management (IAM).
• Experience in customer success or account management for Fortune 500 / Global 1000 companies.
• Previous experience in a customer success role within a SaaS organization.
• Ability to translate complex technical software environments into language meaningful to business stakeholders.
• Strong knowledge of cloud, hybrid, and on-premise IT architectures.
• Must be located in the NYC Metro, Boston, DC, VA, NJ, NY, MD, DE, or MA areas.

Culture & Benefits

• Comprehensive health insurance (Medical, Dental, Vision) and Life Insurance.
• 401K retirement plan.
• Unlimited PTO and sick time.
• Daily catered lunches and team social events.
• Employee recognition programs and holiday parties.