Client Partner (Conversational AI)

TL;DR

Client Partner (Conversational AI): Drive business growth through strategic customer relationships and expansion into new markets in the APJ region with an accent on full ownership of customer P&L performance, revenue growth, and operational excellence. Focus on cultivating senior-level relationships, leading strategic planning, and promoting adoption of Conversational AI solutions.

Location: Fully remote (Remote-First Model), with dedicated offices in Sydney and Melbourne for optional in-person collaboration.

Company

Leader in enterprise conversational AI and digital transformation, powering billions of interactions monthly via the Conversational Cloud platform.

What you will do

• Develop and execute pipeline strategies to grow revenue from existing accounts and new opportunities.
• Own full accountability for customer P&L, meeting revenue and EBIT targets.
• Cultivate senior-level and C-level client relationships as a trusted advisor.
• Lead account performance updates, cross-functional alignment, and contract management including renewals.
• Champion customer needs to influence product roadmaps and drive solution adoption.
• Analyze performance metrics, forecasts, and collaborate with partners for enhanced support.

Requirements

• Minimum 6 years of related experience with a Bachelor’s degree.
• Proven track record with C-level executives and strategic growth in enterprise SaaS/Cloud.
• Deep understanding of P&L, forecasting, revenue planning, and complex contract negotiation.
• Strong problem-solving for complex issues and exceptional stakeholder communication skills.
• Proactive, results-oriented mindset with passion for AI and cloud technology.

Culture & Benefits

• Health & Wellbeing: Free Employee Assistance Program, company-paid Life & Salary Continuance Insurance, Medibank Health Insurance (up to 80% premium covered).
• Time Away & Flexibility: Generous parental leave, 5 additional LP Care Days per year.
• Financial & Growth: Employee Stock Purchase Program with discount, learning & development stipends.
• Workplace: Remote-first with flexibility and optional office access in Sydney/Melbourne.
• Inclusive culture celebrating diversity, recognized as top innovative and remote-friendly workplace.