Technical Account Manager (Fraud & Behavioral Biometrics)

TL;DR

Technical Account Manager (Fraud & Behavioral Biometrics): Act as primary technical partner for top-tier enterprise customers on behavioral biometrics fraud prevention platform with an accent on account health, escalations, and optimization. Focus on resolving complex incidents, driving performance improvements, leading integrations, and enabling value through strategic advising and cross-functional collaboration.

Location: Remote (North America) | Travel: Up to 10%

Company

Leader in Behavioral Biometrics leveraging machine learning to analyze user behavior for fraud prevention, serving 34 of the top 100 banks worldwide.

What you will do

• Serve as primary technical contact, building trust-based relationships with customer IT, security, and operations teams.
• Own end-to-end resolution of complex technical escalations and incidents, including root-cause analysis and prevention.
• Conduct technical reviews, monitor platform health, and optimize fraud detection workflows for maximum ROI.
• Lead platform upgrades, integrations, and feature rollouts from discovery to go-live.
• Educate customers on capabilities, contribute to knowledge bases, and leverage AI insights for better outcomes.

Requirements

• 3+ years in technical customer-facing role (TAM, Technical Support Lead, Solutions Engineer)
• Deep knowledge of enterprise SaaS, distributed systems, API architectures
• Proficiency in scripting (JavaScript or Python) for troubleshooting and automation
• Strong analytical skills for logs, patterns, and complex flows; familiarity with data platforms (SQL, Elastic, Snowflake, Tableau, PowerBI)
• Knowledge of authentication protocols (Certs, IP whitelisting, Session management)
• Exceptional communication to explain technical concepts to executives and peers

Nice to have

• Experience with mobile environments (SDK integration, debugging)
• Background in financial services, banking, or fraud prevention
• Hands-on with AI tools or advanced automation

Culture & Benefits

• Flexible paid time off, sick, maternity/paternity leaves
• 401(k) with up to 4% company match, tailored healthcare, life insurance
• Wellness programs, EAP, health advocacy
• Fully remote with shared space options across the US
• Monthly reimbursements for home internet and cell phone