Senior Customer Success Manager (Fintech)

TL;DR

Senior Customer Success Manager (Fintech): Managing post-sales relationships and driving value realization for enterprise clients in the financial crime and compliance domain with an accent on renewal strategies and account growth. Focus on aligning solution outcomes with customer business goals and leading cross-functional collaboration to ensure long-term retention.

Location: Hybrid in London, United Kingdom (2 days office, 3 days remote)

Company

A global leader in financial crime, risk, and compliance software solutions used by thousands of businesses worldwide.

What you will do

• Lead post-sales relationships for high-value enterprise clients, acting as the primary point of contact and advocate.
• Develop tailored success plans and conduct executive business reviews to align solution outcomes with customer objectives.
• Drive contract renewals and manage commercial discussions to maximize retention and expansion.
• Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives.
• Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities.
• Lead responses to client assessments, RFPs, and due diligence inquiries.

Requirements

• 5+ years of experience in customer success, account management, or software delivery.
• Experience in SaaS or enterprise software environments.
• Bachelor’s degree in Business, Finance, Computer Science, or a related field.
• Proven ability to manage stakeholders and build strategic relationships in complex organizations.
• Location: Must be based in London, UK to adhere to the hybrid work model.
• Familiarity with AML/Fraud domains and regulatory technology is a strong advantage.

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• Technical background or experience in program/project management.
• Multilingual capabilities, especially in European languages.

Culture & Benefits

• hirify.global-FLEX hybrid model providing flexibility with 3 days of remote work per week.
• Collaborative and creative environment within a market-leading global company.
• Endless internal career opportunities across various roles, disciplines, and domains.
• Opportunity to work in an innovation powerhouse specializing in AI and cloud technologies.