Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing and enhancing relationships with hospitality clients to drive retention and growth with an accent on onboarding escalation, strategic guidance, and contract renewals. Focus on acting as a trusted advisor and identifying upsell opportunities to maximize customer lifetime value.

Company

An all-in-one platform helping hospitality businesses worldwide automate, optimize, and scale their operations.

What you will do

• Build and nurture long-term relationships with clients, serving as their trusted advisor and internal advocate.
• Oversee the onboarding process and act as the primary escalation point for clients transitioning from sales to implementation.
• Manage a book of business with a focus on retention and revenue growth through contract renewals and upsells.
• Conduct regular business reviews to analyze performance metrics and present tailored solutions.
• Maintain deep expertise in product offerings, new features, and industry best practices.

Requirements

• Fluency in English, French, and Spanish is mandatory to support the European client base.
• Minimum of 3 years of experience in account management or customer success within the SaaS industry or a tech-driven environment.
• Proven track record of meeting sales targets and customer satisfaction metrics.
• Proficiency in Google Suite and familiarity with CRM software (Salesforce preferred).

Culture & Benefits

• Opportunity to work in a fast-growing global startup with a team spanning 16 countries.
• Impact-driven environment focused on transforming the hospitality technology industry.
• Commitment to diversity and equal opportunity employment.