Scaled Customer Success Manager (SaaS)

TL;DR

Scaled Customer Success Manager (SaaS): Managing a large portfolio of EMEA customers to drive adoption and expansion of the hirify.global platform with an accent on tailored consultations, trainings, and at-scale outreach campaigns. Focus on designing success playbooks, improving customer workflows through AI tools, and collaborating with sales to maximize ROI for strategic accounts.

Location: Hybrid in Dublin, Ireland (Anchor Days: Mondays, Tuesdays, and Thursdays)

Company

hirify.global is a collaborative workspace that connects docs, notes, projects, and AI to help teams automate work and organize information.

What you will do

• Manage a large portfolio of customers across the EMEA region to drive adoption and expansion.
• Onboard and expand the customer base through tailored hirify.global consultations and training programs.
• Design and execute at-scale outreach campaigns to key points of contact.
• Collaborate cross-functionally with sales partners to ensure strong product adoption.
• Act as an in-house product ambassador to optimize customer workflows and ROI.
• Identify strategic customers to drive monthly active users and seat expansion.

Requirements

• 3+ years of experience at a fast-growing software company.
• Proven track record of success in Customer Success or Account Management roles.
• Fluent French speaker.
• Experience managing a high volume of accounts.
• Growth mindset and ability to thrive in a nascent team environment.
• Must be based in Dublin, Ireland for in-office collaboration on anchor days.

Nice to have

• Experience building Customer Success playbooks or processes.
• Experience in scaled program management or using Outreach, Salesforce, and Gainsight.
• Prior experience using hirify.global.
• Previous experience as an early hire at a fast-growing startup.
• Strong technical skills.

Culture & Benefits

• Culture of in-person collaboration with designated "Anchor Days" in the office.
• Opportunity to help define and build the foundations of the Customer Success function at hirify.global.
• Encouragement to adopt and integrate AI tools to work smarter.
• Inclusive environment representing a wide diversity of customers.