Customer Success Manager (Software)

TL;DR

Customer Success Manager (Software): Managing and expanding a portfolio of client accounts to drive net revenue retention (NRR) with an accent on strategic partnership and business development. Focus on identifying upsell opportunities, negotiating contract renewals, and maintaining C-suite relationships to ensure long-term value.

Location: Hybrid in San Salvador, El Salvador or Remote within LATAM

Company

AI-native organization that designs, builds, and scales AI-powered solutions to create real business impact.

What you will do

• Drive net revenue retention (NRR) through proactive expansion, upselling, and cross-selling motions.
• Act as the primary point of contact for client stakeholders and executive sponsors to build trust-based relationships.
• Develop and execute account growth plans that align company capabilities with client business goals.
• Negotiate contract renewals and amendments to maximize profitability and partnership value.
• Conduct regular Quarterly Business Reviews (QBRs) to demonstrate delivered value and plan next phases.
• Collaborate with Delivery and Sales teams to surface client insights and manage escalations effectively.

Requirements

• Bachelor's Degree in Business Administration or a related field.
• 3+ years of experience in Customer Success, Account Management, or client-facing sales.
• Proven track record of growing a book of business through demonstrable revenue expansion.
• Experience influencing and negotiating with C-level stakeholders.
• Proficiency in CRM tools such as Salesforce or HubSpot.
• English: C1/C2 proficiency required
• Location: Must be based in El Salvador (hybrid) or within LATAM (remote)

Culture & Benefits

• High-performance culture based on empowering excellence and collaborative teamwork.
• Environment grounded in unsolicited respect, consistent transparency, and efficient communication.
• Opportunity to work in an AI-native organization at the forefront of digital transformation.
• Culture that encourages fast learning, ownership, and high accountability.