Customer Success Manager

TL;DR

Customer Success Manager (Greater China): Managing and growing customer relationships across Greater China with an accent on driving EOR adoption, retention, expansion, and cross-sell through strong Mandarin proficiency and cultural understanding. Focus on high-touch engagement, strategic business reviews, and proactive revenue growth opportunities.

Location: China (Remote-First). Native Mandarin proficiency required.

Company

Leading SaaS-based Global Employment Platform enabling clients to expand into over 180 countries quickly without establishing local entities.

What you will do

• Manage post-sales activities including onboarding, adoption, operational support, and relationship-building for customers.
• Drive customer retention through check-in calls, strategic business reviews, and minimizing churn while maintaining high CSat and NPS.
• Identify and pursue expansion, cross-sell, and up-sell opportunities to grow revenue.
• Act as the voice of the customer by providing feedback to internal teams and identifying references for case studies.
• Build expertise in hirify.global products, competitive landscape, and industry to train customers and demonstrate value.
• Support customer projects for seamless implementation, onboarding, and offboarding.

Requirements

• Native Mandarin proficiency in addition to English
• 3+ years in Customer Success, Account Management, Business Development, or customer-facing role
• Experience developing relationships with high-volume customers
• Exceptional prioritization, influencing, and communication skills
• Self-motivated problem-solver with strong ownership and interpersonal skills
• Business-oriented mindset understanding customer and internal impacts

Nice to have

• Project management and/or business planning experience
• SaaS or HCM experience
• Knowledge of EOR/global expansion industry
• Salesforce, CSM/CRM

Culture & Benefits

• Remote-first teams with flexibility and resources for innovation.
• Diverse, inclusive environment valuing every contribution.
• Competitive compensation and benefits.
• Opportunities to expand skills and impact global work.