Senior Systems Engineer (Salesforce)

TL;DR

Senior Systems Engineer (Salesforce): Delivering advanced L2/L2+ technical production support for the force.com platform with an accent on system reliability, incident resolution, and root cause analysis. Focus on troubleshooting escalated technical issues, supporting integrations, and driving process improvements within a 24x5 environment.

Location: Hybrid in Stamford, CT or Irving, TX

Salary: $86,000 - $118,000

Company

Global research and advisory firm that provides actionable, objective business and technology insights to enterprise leaders.

What you will do

• Provide advanced L2/L2+ technical production support for the force.com platform in a 24x5 environment.
• Troubleshoot and resolve escalated incidents and perform root cause analysis.
• Support system integrations and ensure seamless operations for business users.
• Collaborate with cross-functional teams to document solutions and drive process improvements.
• Perform minor code fixes and deploy changes as needed.

Requirements

• Bachelor’s degree in IT.
• 4–6 years of hands-on production support experience.
• Proficiency with Salesforce admin tools, data management, and integration methods.
• Experience with Incident Management, ServiceNow, and JIRA.
• Must be based in or able to work from Stamford, CT or Irving, TX.

Nice to have

• Experience with Apttus CPQ/CLM platform support.
• Experience performing minor code fixes and deploying solutions.
• Familiarity with Co-Pilot and GenAI tools.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401K with corporate match and immediate vesting.
• 20+ PTO days plus floating holidays in the first year.
• Hybrid work environment offering flexibility between home and office.
• Limitless growth opportunities via mentorship, leadership courses, and certification programs.
• Employee Stock Purchase Plan and tuition reimbursement.