Senior CX Technology Engineer (Cloud)

TL;DR

Senior CX Technology Engineer (Cloud): Designing, implementing, and maintaining contact center communication systems and cloud-based telephony infrastructure with an accent on system performance, security, and automation. Focus on deploying scalable cloud solutions, managing CI/CD pipelines, and providing technical leadership for contact center operations.

Location: Must be based in or willing to relocate to the St. Louis, Missouri area. Role is hybrid.

Salary: $80,000–$110,000

Company

hirify.global is a leading provider of information technology and workforce solutions with a broad professional network across the U.S. and Canada.

What you will do

• Design, install, and maintain cloud communication software and telephony networks.
• Monitor system performance, privacy, and security to ensure operational reliability.
• Diagnose technical issues and provide senior-level support for contact center technologies.
• Develop technical design specifications, disaster recovery plans, and business continuity strategies.
• Implement automation efficiencies and identify cost-saving opportunities within the environment.
• Provide leadership and mentorship to junior team members.

Requirements

• Must be authorized to work in the United States without sponsorship.
• Must live in or be willing to relocate to the St. Louis, Missouri area within 12 months.
• Engineering industry standard certification (e.g., CCNP, AWS Certified Cloud Practitioner/Professional).
• 3+ years of experience in telecommunications systems and contact center telephony.
• 2+ years of experience as a CX Technology Engineer.
• 2+ years of experience with CI/CD pipelines and coding languages (TypeScript, Python, Node.js, SQL).

Nice to have

• Hands-on experience with Amazon Connect configuration and administration.
• Proficiency in AWS services such as Lambda, S3, DynamoDB, and Lex.
• Experience with AI, Intelligent Virtual Agents, and Natural Language recognition.
• Knowledge of global routing regulations and cloud contact center testing methodologies.

Culture & Benefits

• Full-time employment with access to medical, dental, and vision insurance.
• 401K contribution plan.
• Paid Time Off (PTO) and sick leave.
• Opportunity for a hybrid work schedule after an initial 90-day period.