Manager, Relationship Managers (AI)

TL;DR

Manager, Relationship Managers (AI): Leading and scaling a Mid-Market RM team to drive growth and retention for an AI customer service platform with an accent on value-based selling and AI adoption. Focus on coaching RMs to lead technical conversations, ensuring operational rigor in forecasting, and partnering cross-functionally to evolve GTM strategies.

Location: Hybrid (San Francisco, CA). Must be based in San Francisco, California (office attendance at least 3 days per week). Proof of eligibility to work in the United States is required.

Compensation: OTE $292,500 - $349,375

Company

hirify.global is an AI Customer Service company that provides an advanced AI agent, Fin, and a complete Customer Service Suite to help businesses transform customer experiences.

What you will do

• Hire, onboard, and coach a team of Relationship Managers within the Mid-Market segment.
• Own the team's revenue targets, including accountability for renewals, expansion, and pipeline generation.
• Coach representatives to sell AI-driven outcomes and build business cases tied to efficiency and growth.
• Establish strong forecasting discipline, deal inspection, and operational rigor at scale.
• Partner with Product, Enablement, and RevOps to translate evolving AI capabilities into customer-facing narratives.
• Develop multi-threaded expansion strategies to maximize long-term customer value.

Requirements

• 4+ years of Sales Management experience.
• Experience selling SaaS solutions in a quota-carrying environment.
• Proven track record of managing and developing revenue-owning individual contributors.
• Strong coaching skills, specifically with mid-market or commercial account managers.
• Must be based in San Francisco, CA to comply with the hybrid office policy.
• Must provide proof of eligibility to work in the United States.

Nice to have

• Experience in Small Business, Scale, or Commercial sales motions.
• Exposure to selling technical or AI-enabled products.
• Familiarity with structured sales methodologies such as MEDDPICC or Command of the Message.
• Experience guiding customers through the adoption of new technology.

Culture & Benefits

• Competitive salary, meaningful equity, and regular compensation reviews.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy and Paid Parental Leave Program.
• 401k plan with company match.
• Unlimited access to Claude Code and best-in-class AI tools for experimentation.