Client Service Associate (Fintech)

TL;DR

Client Service Associate (Fintech): Providing technical and service assistance to entrepreneurs and finance teams via chat, phone, and email with an accent on issue resolution and ERP integration support. Focus on handling complex service inquiries independently during late evening shifts and improving the internal knowledge base.

Location: On-site in Salt Lake City, UT

Salary: $58,000–$65,000

Company

hirify.global is a modern banking platform designed specifically for startups, integrating accounts, cards, and expense management.

What you will do

• Resolve customer issues via chat, phone, and email, particularly during late evening shifts.
• Handle a range of inquiries from basic technical support to complex ERP integration guidance.
• Document common issues and resolutions to expand the team's internal knowledge base.
• Gather and communicate client feedback to drive service improvements.
• Collaborate with the day team to ensure seamless follow-up on ongoing issues.

Requirements

• Must be based in or able to work on-site in Salt Lake City.
• 2+ years of experience in customer service; financial services or startup background is preferred.
• Ability to work independently during late evening hours (up to 11:00 PM MST).
• Basic understanding of banking, credit cards, and accounting principles.
• Strong communication skills to explain complex concepts clearly.
• Bachelor's degree preferred.

Culture & Benefits

• Opportunity to work at a growing fintech company.
• Supportive environment with an emphasis on professional growth.
• Inclusive and equitable workplace culture.
• Flexible shift options, including a potential 4/10 work schedule after 30 days.