Registered Financial Customer Service Professional (Fintech)

TL;DR

Registered Financial Customer Service Professional (Fintech): Handling incoming inquiries regarding retirement plans and processing financial transactions with an accent on FINRA/SEC compliance and account management. Focus on guiding participants through financial transactions, explaining investment returns, and navigating digital platforms.

Location: Must be based in the US and reside within a commutable distance to Las Vegas (required for in-person meetings 4-6 times per year)

Salary: $43,600 - $60,025

Company

Financial services company focused on providing people the freedom to transform their financial lives.

What you will do

• Answer incoming telephone inquiries regarding retirement plans, account changes, and tax questions.
• Process financial transactions upon request of callers.
• Explain past returns in accordance with FINRA and SEC guidelines.
• Assist participants with automated voice response systems and website navigation for executing transactions and loans.
• Run disbursement quotes and participate in training sessions and meetings.

Requirements

• FINRA Series 6 and Series 63 certifications (Required).
• Authorized to work for any employer in the U.S. (No sponsorship provided).
• 1 year of customer service experience, preferably in a financial service-related field.
• Associate degree in business or related field (preferred) or an additional 1-2 years of directly related experience.
• FINRA fingerprinting.

Culture & Benefits

• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching contributions up to 6%.
• Tuition reimbursement up to $5,250 per year.
• Generous paid time off, including 10 paid holidays and 3 floating holidays.
• 16 hours of paid volunteer time per calendar year.
• Paid parental leave and short/long-term disability programs.