Revenue Enablement Manager, Customer Success Org

TL;DR

Revenue Enablement Manager (Customer Success): Deliver and execute global Customer Success Enablement Strategy with an accent on onboarding, productivity improvement, learning development, and training across roles. Focus on designing competency-based programs, measuring effectiveness and business impact, and aligning initiatives with retention, growth, and customer outcomes.

Location: Kitchener or Toronto, Ontario (onsite) or Remote from Canada; approximately 25% travel within North America.

Salary: $92,500 — $111,000 CAD

Company

hirify.global is a cloud company modernizing education, providing personalized learning environments and solutions to engage learners globally.

What you will do

• Collaborate with experts to design and deliver competency-based programs for onboarding, adoption, retention, and expansion.
• Own and evolve Customer Success onboarding, improving content and measuring learning, application, and business impact.
• Develop readiness programs for product launches, features, and services to support Customer Success teams.
• Facilitate weekly, monthly, quarterly, and annual enablement events virtually and in-person.
• Use data to measure adoption, effectiveness, and impact on metrics like time to value, adoption, health, and retention.
• Partner with Revenue Operations, Product, Marketing, and Services on tools, workflows, and initiatives.

Requirements

• 5+ years driving enablement strategies in fast-paced environments using technology and modern learning methodologies
• Strong business acumen to align enablement with retention, growth, and customer value goals
• Demonstrated program/project ownership with project management skills (scoping, alignment, planning, execution, measurement)
• Excellent verbal/written communication, facilitation, and presentation skills
• Ability to collaborate and influence across organization levels
• Proficiency in Microsoft Office tools

Nice to have

• Experience with virtual learning environments and learning management systems
• Understanding of AI tools and trends for Customer Success, lifecycle management, and go-to-market
• Bachelor’s degree in education, business, curriculum design, or equivalent

Culture & Benefits

• Flexible work arrangements
• Learning and growth opportunities including tuition reimbursement up to $4,000 CAD and 2 paid days for SkillsWave activities
• Employee wellbeing support (mental health, EFAP, financial planning)
• Retirement planning, competitive benefits, home internet reimbursement, wellness subsidy
• 2 paid volunteer days, employee referral program, recognition, and social events
• Dog-friendly offices in Kitchener, Winnipeg, Vancouver, and Melbourne