Helpdesk Specialist (Windows)

TL;DR

Helpdesk Specialist (Windows/Office 365): Providing Level 2 technical support and managing new hire onboarding for a major utility company with an accent on hardware/software troubleshooting and system imaging. Focus on resolving complex end-user issues and maintaining corporate IT infrastructure in an onsite environment.

Location: Full-time onsite in Minneapolis, MN

Company

hirify.global is a staffing firm providing IT professionals to major corporate clients.

What you will do

• Provide Level 2 technical support for end users, troubleshooting hardware and software on laptops and desktops.
• Manage the onboarding process for new hires, including system setup and access.
• Perform machine imaging, software installation, and Office 365 configuration.
• Manage incident tickets using ServiceNow.
• Collaborate with Level 3 support for escalation of complex unresolved issues.
• Travel between local offices to provide in-person support.

Requirements

• 5–7 years of relevant experience in in-person technical support roles.
• Proficiency with Windows 11 and Office 365.
• Experience supporting corporate hardware (laptops/desktops).
• Valid driver’s license and dependable transportation for travel between offices.
• Strong communication and problem-solving skills.

Nice to have

• Experience with ServiceNow.
• Exposure to MacBook support.
• Basic Microsoft certifications.

Culture & Benefits

• Collaborative and supportive team environment.
• Standard business hours (Monday–Friday, 7:00 AM–4:00 PM) with no on-call requirements.
• Mileage reimbursement for travel between offices at the GSA rate.
• Opportunity to work with a major utility company.