Service Key Account Manager (Solar)

TL;DR

Service Key Account Manager (Solar): Managing comprehensive service activities for strategic utility-scale partners with an accent on relationship ownership and technical performance monitoring. Focus on aligning customer service strategies with internal R&D and engineering to improve system uptime and quality.

Location: Must be based in the USA. Hybrid for candidates local to Rocklin, CA, or fully remote for those outside the area.

Salary: $105,000 – $130,000 annually

Company

hirify.global develops innovative solar technology to enhance the performance of photovoltaic systems and promote clean energy.

What you will do

• Serve as the primary relationship owner and service liaison for the largest utility-scale partners.
• Develop and implement annual service plans aligned with strategic customer priorities.
• Analyze field activities and monitor service performance to identify trends and opportunities.
• Collaborate with engineering, purchasing, sales, and senior leadership to ensure customer needs are met.
• Coordinate with global account managers to ensure consistency in framework agreements.
• Drive R&D and resourcing focus to achieve improvements in quality and system uptime.

Requirements

• Based in the USA (required for domestic travel up to 25%).
• Minimum of 5 years of experience in utility-scale solar or a related energy industry.
• Strong background in electrical engineering systems (AC/DC theory and electromagnetism).
• Proficiency with Salesforce, SAP, Power BI, and Microsoft Office Suite.
• Strong written and verbal communication skills in English.
• Valid driver's license and acceptable driving record.

Nice to have

• Bilingual proficiency in Spanish or German.
• Experience working directly with C-suite and senior leadership stakeholders.
• Knowledge of National Electric Code (NEC) and solar markets.
• Familiarity with SCADA or monitoring platforms for utility-scale environments.

Culture & Benefits

• Comprehensive health, dental, and vision coverage with $0 premium options.
• 401(k) plan with company match.
• Flexible work model (Hybrid in Rocklin, CA or Fully Remote in US).
• Opportunities for professional development and training.
• Inclusive, collaborative, and innovative work environment.