Key Account Manager (Medtech)

TL;DR

Key Account Manager (Medtech): Managing and growing high-volume cardiac health accounts to drive customer success and account performance with an accent on long-term relationship cultivation and KPI achievement. Focus on optimizing clinical workflows, resolving complex customer issues, and coordinating with cross-functional internal teams.

Location: Remote - US (San Francisco, CA area)

Salary: $83,000 - $108,000

Company

hirify.global is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent cardiac disease using wearable biosensors and cloud-based data analytics.

What you will do

• Strategically partner with the Sales organization to ensure the success of customers and patients within the large account segment.
• Drive account performance by monitoring registration volume, device inventory, customer satisfaction, and clinical effectiveness.
• Serve as the primary point of contact and liaison between customers and internal teams including billing, clinical operations, legal, and finance.
• Train customers on hirify.global service tools such as ZioSuite and MyZio.
• Conduct in-person account management initiatives and support Quarterly Business Review sessions.
• Analyze performance trends and develop action plans to improve account efficiencies and workflows.

Requirements

• Must be based in the US (San Francisco, CA area).
• Bachelor’s degree is highly preferred.
• At least 3 years of experience in sales, account management, or customer success supporting large/complex accounts.
• Proven experience in a healthcare, medical device, or biotechnology environment.
• Willingness to travel 30% or higher depending on customer needs.
• Proficiency with Salesforce CRM and Microsoft Office.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance starting on the first day.
• 401(k) with company match and Employee Stock Purchase Plan.
• Paid parental leave, paid holidays, and PTO.
• HSA employer contributions and cafeteria plan pre-taxed benefits (FSA, commute reimbursement).
• Emotional health support and legal/financial/identity theft assistance.
• Unlimited access to LinkedIn Learning classes.