Key Account Manager (Medtech)

Location: Remote - US; responsibility for the San Francisco, California area; in-person account management initiatives and travel of 30% or more may be required.

Salary: $105,000 base with a 15% annual bonus; estimated pay range of $83,000–$108,000.

Company

hirify.global is a digital healthcare company developing wearable biosensors, cloud-based data analytics, and proprietary algorithms for cardiac monitoring and clinically actionable insights.

What you will do

• Partner with Sales to support customers and patients across large accounts.
• Manage, onboard, support, and maintain long-term relationships with assigned high-volume accounts.
• Monitor registration volume, device inventory, customer and patient satisfaction, clinical effectiveness, workflow efficiency, and other performance trends.
• Coordinate with billing, clinical operations, legal, finance, inventory, customer care, Marketing, and Sales teams to improve account performance.
• Train customers on ZioSuite, MyZio, and related hirify.global service tools; resolve customer issues and manage escalations.
• Support customer meetings, Quarterly Business Reviews, and strategic account initiatives while developing process improvements and action plans.

Requirements

• Bachelor’s degree is highly preferred, or an equivalent combination of education, training, and experience.
• At least 3 years of experience in sales, account management, or customer success supporting large or complex accounts.
• Experience as an Account Manager, Key Account Manager, or Sales Account Manager in healthcare, medical devices, or biotechnology is required.
• Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level stakeholders.
• Ability to multitask and prioritize in a fast-paced environment; self-directed, proactive, collaborative, responsive, flexible, and adaptive.
• Proficiency with Salesforce, reporting tools, Microsoft Office, and other standard business tools.
• Willingness to travel to regional and national internal meetings and 30% or more within the assigned market, depending on customer needs.

Nice to have

• Strong analytical skills, including identifying trends and presenting concise, actionable information.
• Understanding of applying key performance measurements to drive commercial development.

Culture & Benefits

• Regular full-time employment with medical, dental, and vision insurance starting on the first day.
• Health savings account contributions, FSA and dependent-care benefits, commute reimbursement, and travel reimbursement for medical care.
• Basic life insurance, short- and long-term disability coverage, paid parental leave, paid holidays, PTO, and personal travel assistance.
• 401(k) with company match, Employee Stock Purchase Plan, pet insurance discount, and unlimited LinkedIn Learning classes.
• Emotional health support and legal, financial, identity theft, pet, and child referral assistance are available.

Hiring process

• Applications and recruiting communications should come through the official hirify.global Careers process and an @hirify.globaltech.com email address.