Account Manager, Dealer Solutions (Automotive SaaS)

TL;DR

Account Manager, Dealer Solutions (Automotive SaaS): Primary relationship owner for automotive dealer accounts responsible for retention, renewals, product adoption, and expansion across DMS, CRM, Service, and Marketing solutions with an accent on operational improvements and measurable business outcomes. Focus on developing account plans, driving cross-sell/upsell opportunities, monitoring customer health, and collaborating with Solution Performance Managers for adoption strategies.

Location: Virtual US (must be US-based)

Company

Global leader in data and software services transforming the vehicle lifecycle, homes, and digital identities with products for 235,000 partners in 90+ countries.

What you will do

• Serve as main point of contact for dealer leadership, building trusted relationships through business reviews and communication.
• Own renewal preparation, negotiation, retention strategies, and recovery plans for at-risk accounts.
• Develop annual/quarterly account plans covering goals, product adoption, expansion opportunities, and risks.
• Drive expansion via cross-sell/upsell of DMS, CRM, Service, and Marketing modules.
• Partner with Solution Performance Managers to ensure product adoption and align to dealership goals like service throughput and lead conversion.
• Monitor customer health KPIs, resolve escalations, and collaborate cross-functionally for seamless experience.

Requirements

• 3–6+ years in automotive SaaS, dealership technology, or automotive retail operations
• Strong understanding of dealership workflows in fixed ops, variable ops, CRM, and marketing
• Experience managing customer book with retention and expansion accountability
• Excellent communication, relationship-building, and presentation skills
• Ability to analyze data and provide customer recommendations
• 60–75% travel depending on territory

Nice to have

• Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms
• Background in dealership operations (BDC, service lane, sales, digital marketing)
• Familiarity with OEM programs, certifications, and compliance
• Prior success with account planning methodologies

Culture & Benefits

• Innovative culture with 6,500 team members focused on cognitive answers, insights, algorithms, and automation.
• Collaborative environment across Customer Success, Product, Support, and Professional Services.
• Emphasis on customer advocacy, business acumen, relationship leadership, and cross-functional teamwork.