Strategic Technical Customer Success Manager (SaaS)

TL;DR

Strategic Technical Customer Success Manager (SaaS): Managing high-value enterprise accounts to ensure product value realization and retention with an accent on technical guidance and strategic account growth. Focus on executing Joint Success Plans, leading Executive Business Reviews, and translating complex requirements into product feedback.

Location: Remote (Global)

Company

hirify.global is a globally distributed company providing powerful tools for web data extraction and delivery at scale.

What you will do

• Act as the primary point of contact for C-suite stakeholders within the largest enterprise accounts.
• Develop and execute Joint Success Plans to align product capabilities with customer business objectives.
• Own gross retention and consumption expansion targets, identifying opportunities for upselling and cross-selling.
• Lead high-level technical discussions regarding API solutions, proxy management, and data extraction.
• Conduct Executive Business Reviews (EBRs) to demonstrate clear ROI and cost-savings.
• Monitor account health data to proactively identify at-risk accounts and execute turnaround strategies.

Requirements

• 5+ years in Customer Success, Account Management, or Sales Engineering specifically managing Enterprise/Strategic accounts in SaaS or Data.
• Solid technical understanding of HTML, JavaScript, and APIs.
• Proven track record of managing multi-million dollar books of business and achieving retention targets.
• Experience navigating procurement and internal politics of Fortune 500 organizations.
• Exceptional storytelling and presentation skills to simplify complex data.
• Ability to work independently as part of a remote, multicultural team.

Nice to have

• Familiarity with the web scraping or data extraction ecosystem.

Culture & Benefits

• Complete freedom and flexibility to work remotely from anywhere.
• Collaborative environment with a progressive, multi-cultural, and self-motivated team.
• Opportunity to work with cutting-edge open-source technologies and tools.