Associate Manager, Sales Engineering (DevOps)

TL;DR

Associate Manager, Sales Engineering (DevOps): Leading and mentoring a team of Sales Engineers to deliver pre-sales solution consulting for the Puppet team with an accent on technical engagements and customer partnerships. Focus on managing high-value deals through demos and POCs while bridging the gap between customer feedback and product roadmaps.

Location: Hybrid (London)

Company

Global provider of DevOps solutions trusted by over 75% of Fortune 100 companies.

What you will do

• Lead, coach, and mentor a small team of Sales Engineers, providing career development and performance feedback.
• Deliver pre-sales solution consulting, technical presentations, product demos, and POCs for complex, high-value deals.
• Manage technical engagements with customers and partners, acting as a technical escalation point.
• Collaborate with Product and Engineering teams to relay customer feedback and influence the product roadmap.
• Oversee hiring, onboarding, and training for new Sales Engineering team members.
• Track and report on SE metrics and KPIs, such as win rates and POC success.

Requirements

• Must be based in London (Hybrid).
• 5+ years of experience in technical pre-sales or solution engineering, preferably in DevOps or infrastructure software.
• 1–2 years of experience in a team lead or management capacity.
• Strong understanding of DevOps practices and tools.
• Basic knowledge of sales forecasting and pipeline management.
• Fluency in French is preferred.

Culture & Benefits

• Opportunity to work in a global environment spanning 80+ countries.
• Combination of startup-style rewards with the security of a profitable, privately held company.
• Company culture focused on creativity, belonging, collaboration, and wellness.