Lead User Researcher

TL;DR

Lead User Researcher (Fintech): Building and nurturing a customer-obsessed research team culture to deeply understand users and deliver high-impact research for global banking products with an accent on exploratory and evaluative qualitative methods. Focus on prioritizing research from a global backlog, collaborating with multidisciplinary teams, and driving product direction through robust study design and storytelling.

Hybrid working model, based in our Dublin office

€86,700 - €105,570 + benefits

Company

Fintech company revolutionizing banking with personal, business, joint accounts, savings, investments, and pensions in the UK, expanding globally.

What you will do

• Build and nurture customer-obsessed team culture to understand users and build products meeting their needs
• Help hire researchers, designers, and others
• Collaborate with global researchers to identify and deliver high-impact work
• Create and work with international peers on a backlog of global opportunities
• Prioritise ruthlessly based on user needs and opportunity size

Requirements

• Experience setting up research processes for the first time and evolving them
• Worked on global products with world-class teams
• Hands-on experience with exploratory and evaluative qualitative research methods
• Led research in multidisciplinary teams with demonstrable product impact
• Expert in running user testing in various settings, including mobile-only
• Strong in research study design balancing constraints and business goals
• Strong communicator, facilitator, and collaborator familiar with quantitative research

Culture & Benefits

• Flexible working hours trusting you to manage your time
• 34 days annual leave including public holidays
• €1,200 annual learning budget for books, courses, conferences
• Private healthcare and pension scheme (hirify.global matches up to 6%)
• Wellbeing benefits including financial education, health support, mental health coaching

Hiring process

• Recruiter call (30 min) on suitability and fit
• Research methods interview (60 min) discussing pre-task and situational questions
• Final loop (1.5-2 hrs): Teamwork & Impact and Leadership & Values interviews