Bilingual Member Support Specialist (Medtech)

TL;DR

Bilingual Member Support Specialist (Medtech): Providing high-quality support to members, physicians, and pharmacies regarding pharmacy benefits in English and Spanish with an accent on one-call resolution and HIPAA compliance. Focus on resolving complex triage pathways and delivering a patient-centric member experience.

Location: Must be located locally in Lehi, UT or Plano, TX (Hybrid onsite/remote)

Salary: $21.50 per hour

Company

A venture-backed Health-Tech company disrupting the Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform.

What you will do

• Handle inbound and outbound calls in English and Spanish for members, physicians, and pharmacies.
• Resolve, document, and route member issues to ensure one-call resolution.
• Educate members on their pharmacy benefits and provide a world-class member experience.
• Maintain PPI and HIPAA compliance when handling sensitive health information.
• Navigate complex triage pathways to solve customer requests with a high sense of urgency.

Requirements

• Must be located locally in Lehi, UT or Plano, TX.
• Fluency in Spanish and English (written and spoken) is required.
• 2+ years of experience working in a bilingual call center environment.
• Proven track record of resolving complex issues within a contact center.
• Proficiency in Mac and Google Suite.
• HS Diploma, GED, or equivalent.

Nice to have

• Experience with Salesforce Service Cloud, Talkdesk, or other CRM tools.
• Prior experience with employer benefits, insurance, prescriptions, or medical billing.

Culture & Benefits

• Competitive wellness benefits: Medical, Pharmacy, Dental, and Vision Insurance (up to 90% company-paid).
• 401(k) Retirement Savings Program and Flexible Spending Benefits.
• 3 weeks of PTO and generous paid parental leave.
• Fully paid Life insurance and Disability benefits.
• Monday through Friday schedule with a performance-based work-from-home model.