Patient Engagement Associate II, Transitions of Care (Healthcare)

TL;DR

Patient Engagement Associate II (Healthcare): Enrolling and onboarding children with special healthcare needs into a specialized medical program with an accent on telephonic outreach and care coordination. Focus on conducting patient research, overcoming enrollment barriers, and managing stakeholder relationships.

Location: Remote (US). Must be based in the United States. Preference for candidates in TX, FL, GA, NC, NY, DC, and MO. Willingness to travel to provider offices and spend time in the field is required.

Salary: $24–$26 per hour

Company

A tech-enabled, pediatrician-led medical group providing virtual-first and in-home care for children with medical complexity.

What you will do

• Conduct research on attributed patients to identify healthcare needs and potential barriers to enrollment.
• Perform telephonic outreach to caregivers and healthcare professionals to facilitate enrollment and onboarding.
• Handle inbound calls from caregivers, health plan coordinators, and hospital discharge planners.
• Develop deep knowledge of the Supplemental Security Income (SSI) program to support eligible caregivers.
• Collaborate with Provider Engagement Specialists to conduct on-site outreach at PCP offices and residential facilities.
• Manage relationships with healthcare organizations to support the re-engagement of enrolled patients.

Requirements

• Must be based in the United States.
• 2+ years of healthcare experience in care coordination, community health, patient engagement, or sales.
• Proven success working within a centralized contact center environment.
• Bilingual Spanish required.
• Access to reliable transportation for field visits and reliable internet access.
• Ability to work autonomously and pivot quickly in a startup environment.

Nice to have

• Prior experience utilizing a CRM platform for documentation.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with a company-funded HSA.
• 401(k) with 4% match, 100% vested from day one.
• Generous time off: 20 days PTO, 10 company holidays, and 2 floating holidays.
• Employer-paid short and long-term disability and life insurance (1x annual salary).
• Paid new parent leave and eligibility for an employee equity purchase program.