Billing Support Specialist (Healthcare)

TL;DR

Billing Support Specialist (Healthcare): Providing technical and product support to billing company customers with an accent on revenue cycle management, claims submission, and payment processing. Focus on performing root cause analysis, troubleshooting SaaS-based platforms, and ensuring HIPAA compliance.

Location: Remote (United States)

Salary: $23.31 - $25 per hour

Company

hirify.global is an all-in-one EHR+ platform designed exclusively for independent healthcare practices to streamline operations, increase revenue, and reduce burnout.

What you will do

• Provide support to the full customer base via various channels, resolving complex product and technical inquiries.
• Guide customers on best practices for revenue cycle management, claims submission, payment processing, and denial management.
• Perform root cause analysis to identify trends and recommend corrective actions for recurring issues.
• Collaborate with payers, clearinghouses, and internal engineering teams to resolve escalated issues.
• Maintain detailed records of customer interactions and adhere strictly to HIPAA regulations.
• Handle a high volume of inbound calls while meeting quality benchmarks and resolution time metrics.

Requirements

• Minimum 1 year of experience in customer, technical, or billing support (preferably in healthcare SaaS).
• Strong understanding of medical billing workflows, insurance claims, and payment processing.
• Knowledge of HIPAA compliance and healthcare data security best practices.
• Ability to troubleshoot SaaS-based platforms and experience with CRM tools like Salesforce.
• Familiarity with CPT, ICD-10, and HCPCS codes is a plus.
• Must be based in the United States.

Culture & Benefits

• Comprehensive healthcare benefits.
• Work-from-home equipment discounts through Dell.
• Mental health resources via Telus Employee Assistance Program.
• Fitness and wellness access through Gympass.
• Company values centered on customer-centricity, simplicity, and entrepreneurial spirit.