Account Executive (Employee Benefits)

TL;DR

Account Executive (Employee Benefits): Providing high-level service and support to Commercial Success Managers for benefit and reward clients with an accent on operational account management and client relations. Focus on optimizing internal processes, producing MI reporting, and ensuring high levels of client engagement and gross profit.

Location: Hybrid Milton Keynes, UK

Company

hirify.global is a global player in employee benefits and engagement that operates in 29 countries, helping companies attract and retain talent through a broad range of reward and wellbeing solutions.

What you will do

• Support Commercial Success Managers in managing a range of benefit and reward clients to ensure optimal service levels.
• Take ownership of core operational functions to ensure accounts run smoothly within agreed SLAs and budgets.
• Identify new growth opportunities for existing clients and provide strategic recommendations to management.
• Produce and analyze MI and ad hoc reporting using Microsoft Office to highlight patterns or concerns.
• Maintain accurate data in Salesforce, including client contacts, contracts, and communication logs.
• Handle client invoicing, website content updates, and copywriting/proofreading tasks.

Requirements

• Strong working knowledge of Microsoft Office.
• Experience using CRM systems, such as Salesforce (desirable).
• Analytical mindset with excellent problem-solving skills and attention to detail.
• Ability to communicate effectively across all levels and work independently under pressure.
• Experience in a busy administrative client support role is preferred.
• Must be based in or able to work from Milton Keynes (Hybrid)

Culture & Benefits

• Opportunity to work in a meaningful role creating sustainable and personalized employee experiences.
• Collaborative, multicultural team environment in a fast-paced, innovative setting.
• Strong focus on diversity, inclusion, and celebrating unique talents.
• Emphasis on wellbeing, work-life balance, and equal growth opportunities.

Hiring process

• Interview via video call or face-to-face with the Account Executive Lead and Head of Client Operations.