Technical Account Manager

TL;DR

Technical Account Manager (Cloud Storage): Deliver post-sales technical support for large customers by troubleshooting issues, scripting with B2/S3 APIs, testing integrations, and creating monitoring tools with an accent on deep-dive analysis, proactive issue resolution, and customer rapport building. Focus on mentoring support engineers, cross-team collaboration, and ensuring seamless service utilization under high demands.

Location: Remote from Argentina, Colombia, Costa Rica, or Mexico

Company

hirify.global is the object storage leader in the open cloud, generating over $136M ARR and managing billions of gigabytes for 500K+ customers worldwide.

What you will do

• Create records of service utilization and identify potential issues.
• Parse customer code using B2/S3 compatible APIs and write testing scripts.
• Test and document 3rd party integrations for training purposes.
• Provide post-sales support, participate in customer calls, and build technical trust.
• Develop monitoring dashboards and alerting to prevent widespread issues.
• Perform deep-dive troubleshooting and collaborate across Sales, Engineering, and Product teams.

Requirements

• Available for on-call support as needed
• Comfortable with MacOS, Windows, Linux, and BSD command lines; shell configuration.
• Intermediate development/scripting skills; basic data structures and programming flows.
• Extensive troubleshooting experience; API understanding and scripting.
• Working familiarity with Postman or Paw.
• Strong communication and de-escalation skills for customer interactions.
• Minimum 2-4 years experience; self-motivated and organized.

Culture & Benefits

• Diversity, equity, and inclusion at the core, fostering belonging for all employees.
• Encourages learning, growth, and expressing true selves.
• Equal Opportunity Employer committed to fair treatment.
• Collaborative environment with cross-departmental interaction.