Principal Product Designer

TL;DR

Principal Product Designer (AI): Owning end-to-end design for high-impact product areas in AI-powered customer service tools with an accent on interaction patterns, visual design, and pixel-perfect execution. Focus on defining new design paradigms for Fin, prototyping across desktop, mobile, and chat surfaces, and balancing speed with craft excellence.

Hybrid in Berlin, Germany (office at least 3 days per week).

Company

AI-first customer service company building Fin, the leading AI agent trusted by 30,000 global businesses.

What you will do

• Own end-to-end design for high-impact product areas from concept to execution.
• Define new interaction patterns and design paradigms for Fin and AI tools.
• Sketch, prototype, and test ideas across fidelities to validate decisions.
• Collaborate with engineers and PMs to solve problems and deliver solutions quickly.
• Maintain high craft standards while balancing speed.
• Contribute to design culture through mentoring and knowledge sharing.

Requirements

• Shipped complex, high-quality software products.
• Design for multiple surfaces: desktop, mobile, chat interfaces, AI experiences.
• Balance speed and detail with end-to-end systems thinking.
• Understand engineering; build prototypes (Framer, Figma, code).
• Demonstrate taste, storytelling, agency, and autonomy.

Nice to have

• Experience with emerging AI-first experiences.

Culture & Benefits

• Competitive salary, bonus, equity, and regular reviews.
• Unlimited access to AI tools like Claude Code.
• Generous PTO, hybrid flexibility, MacBooks.
• Fun events for employees and families.
• Design-driven culture with autonomy and impact.

Hiring process

• Thorough, speedy process lasting up to 4 weeks.
• Meet team members to validate fit for both sides.