Customer Experience Coordinator (Healthcare)

TL;DR

Customer Experience Coordinator (Healthcare): Managing relationships with physician practices, hospitals, and health systems to ensure excellent service and product utilization with an accent on customer loyalty and issue resolution. Focus on coordinating cross-functional workflows and serving as a product expert to improve patient health outcomes.

Location: Hybrid (Remote / Tampa, Florida, US)

Company

A leading digital health company transforming the healthcare experience through the strategic delivery of behavior-changing content in physician offices.

What you will do

• Build and maintain relationships with provider partners to drive loyalty and business growth.
• Handle daily inbound and outbound customer interactions via phone and email.
• Act as a product expert to drive utilization and inform customers of features and benefits.
• Coordinate work flow between internal departments to maximize productivity and customer satisfaction.
• Manage customer expectations and adhere to service level standards.
• Utilize CRM tools and internal platforms to optimize customer outcomes.

Requirements

• Associate degree or equivalent combination of education and experience.
• At least 2 years of experience in a customer service role.
• Must be based in or able to work from the Tampa, Florida office (Hybrid).
• Strong problem-solving skills and independent judgment.
• Ability to multitask in a fast-paced and constantly changing environment.

Nice to have

• Proven track record of successfully resolving customer issues and increasing satisfaction.
• Functional experience with Microsoft Word, Excel, and Outlook.
• Excellent professional phone and email presence and etiquette.

Culture & Benefits

• Comprehensive modernized benefits for full-time teammates.
• Hybrid work options.
• Flexible time off to recharge.
• Mental and emotional wellness resources.
• 401K plan.