Customer Support Specialist (Healthcare AI)

TL;DR

Customer Support Specialist (Healthcare AI): Providing timely technical support and troubleshooting for clinicians and patients using an AI-powered medical documentation platform with an accent on user experience and problem-solving. Focus on managing CRM tools, advocating for users to product teams, and resolving complex technical issues during overnight shifts.

Location: Remote (Must be based in the United States)

Compensation: $41–$48 per hour

Company

hirify.global is an AI-powered platform built for medical conversations that transforms patient-clinician dialogue into structured clinical notes in real-time.

What you will do

• Provide timely support and troubleshooting to help users resolve technical problems and answer questions.
• Collect and deliver user feedback to product and operational teams to advocate for improved user experience.
• Utilize CRM tools to communicate with users and track resolutions for data analysis.
• Investigate and solve complex technical issues through deep curiosity and research.

Requirements

• 2+ years of experience as Tier 1 or Lead in a Customer Service Support role, preferably in technology.
• Must be able to work overnight shifts (EST), including weekends and evenings.
• Strong spoken and written communication skills with the ability to explain technical concepts simply.
• Highly organized with the ability to manage multiple priorities and maintain attention to detail.
• Proficient computer skills and comfort with new technologies.

Nice to have

• Experience with systems requiring strict privacy and security protocols, especially in Healthcare.
• Experience working with CRM or ticketing systems that require rigorous tracking.

Culture & Benefits

• Comprehensive health plans including Medical, Dental, and Vision coverage.
• Financial security with 401(k) matching and HSA contributions.
• Generous time off including 14 paid holidays and accrued time off for hourly employees.
• Support for family building through paid parental leave and financial resources.
• Lifestyle wallet for fitness, professional development, and coworking expenses.
• Personal device allowance and mental health support via therapy and coaching.