Account Lead (Social Commerce)

TL;DR

Account Lead (Social Commerce): Managing client relationships and performance for TikTok Shop brands with an accent on GMV growth, creator coordination, and operational execution. Focus on translating strategic goals into actionable plans, managing affiliate activation, and optimizing in-platform performance.

Location: Remote, but employees based in or near New York or Lisbon HQs are expected to work hybrid with weekly in-office time

Salary: $105,000 – $132,000 base salary per year

Company

A next-generation growth marketing firm using its proprietary AI commerce layer, Shadow, to scale e-commerce and social commerce brands.

What you will do

• Serve as the primary point of contact for TikTok Shop clients to align on goals and performance.
• Coordinate product seeding, affiliate activation, and campaign rollouts with Strategy and Creator teams.
• Track GMV and KPIs, translating data into actionable insights and proactive risk management.
• Manage all operational deliverables including creator briefs, product lists, and reporting.
• Leverage TikTok Shop algorithmic knowledge to optimize execution and educate clients.
• Identify upsell opportunities and trends to increase account value.

Requirements

• 2–4 years of experience in account management, social commerce, or performance marketing.
• Hands-on TikTok Shop experience (minimum 6–12 months) managing product, affiliate, or creator workflows.
• Ability to manage multiple workstreams and synthesize complex data.
• Strong bias toward precision, ownership, and high-performance standards.

Culture & Benefits

• Remote-first culture with hub locations in New York, Lisbon, Brazil, and Spain.
• Unlimited PTO and US holidays.
• Company-sponsored medical, dental, and vision coverage.
• 401(k) program with company match and profit-sharing.
• Flexible parental leave and interdisciplinary growth opportunities.