Patient Engagement Associate II (Healthcare)

TL;DR

Patient Engagement Associate II (Healthcare): Managing the enrollment and onboarding of children and caregivers into a specialized pediatric care program with an accent on telephonic outreach and care coordination. Focus on conducting patient research, overcoming enrollment barriers, and collaborating with healthcare providers to ensure seamless patient onboarding.

Location: Remote, but must be able to regularly travel to Kansas City, MO

Salary: $24–$26 per hour

Company

hirify.global is a tech-enabled, pediatrician-led medical group providing virtual-first and in-home care for children with special health care needs.

What you will do

• Enroll and onboard children and caregivers into the pediatric care program.
• Conduct research on attributed patients to identify healthcare needs and potential barriers to enrollment.
• Perform telephonic outreach to caregivers and other healthcare professionals, including DME companies and pharmacies.
• Handle inbound calls from caregivers, health plan service coordinators, and hospital discharge planners.
• Educate caregivers on Supplemental Security Income (SSI) program eligibility.
• Collaborate with Provider Engagement Specialists for on-site outreach at PCP offices and residential facilities.

Requirements

• 2+ years of experience in healthcare care coordination, community health, patient engagement, or sales.
• Proven success in a centralized contact center environment.
• Strong active listening and communication skills with the ability to handle complex objections.
• Strong ability to build trust and relationships with caregivers and healthcare organizations.
• Reliable transportation and internet access required.
• Must be located in or able to regularly travel to Kansas City, MO.

Nice to have

• Experience with CRM platforms.
• Bilingual proficiency in Spanish.

Culture & Benefits

• Competitive medical, dental, and vision insurance.
• 401(k) with 4% match, vested 100% from day one.
• Healthcare and Dependent Care FSA and company-funded HSA.
• 20 days PTO, 10 company holidays, and 2 floating holidays.
• Paid new parent leave and employer-paid disability and life insurance.
• Eligibility for an employee equity purchase program.