Partner Success Senior Manager

TL;DR

Partner Success Senior Manager (Healthcare): Drive client engagement and growth within health plan partnerships with an accent on relationship building, contract management, and performance optimization. Focus on delivering compelling data stories, resolving escalations, and collaborating cross-functionally to enhance care coordination and financial outcomes.

Location: United States (Remote)

Salary: $130,000 - $160,000

Company

Tech-enabled, pediatrician-led medical group delivering 24/7 virtual and in-home care for children with special health care needs.

What you will do

• Build and maintain relationships with a portfolio of health plan partners, managing contracts and serving as primary point of contact.
• Track contractual requirements, develop client-facing meeting content, and execute follow-ups.
• Use data to create performance stories on key metrics and total cost of care levers.
• Collaborate with market teams on Joint Operating Committee meetings and internal governance.
• Drive escalations resolution, strategize performance improvements, and champion client needs organization-wide.
• Work with data team on reporting for care coordination and provide voice of customer input to product development.

Requirements

• 4-7+ years in client-facing or client success roles, preferably with health plans
• Understanding of healthcare ecosystem, value-based care, and Medicaid health plans
• Strong relationship-building skills and commercial mindset for high-growth goals
• Demonstrated cross-functional work in fast-growing companies
• Critical thinking, problem-solving, and data storytelling abilities
• Willingness to travel (20%)

Nice to have

• Experience at early to mid-stage startup

Culture & Benefits

• Competitive medical, dental, vision insurance; Healthcare/Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested immediately; Employer-paid short/long-term disability and life insurance
• 20 days PTO + 10 company holidays + 2 floating holidays; Paid new parent leave
• Guided by core values: Children First, Earn Trust, Innovate Today, Embrace Humanity, One Team Diverse Perspectives
• Equity purchase program eligibility