Client Success Executive (Medtech)

TL;DR

Client Success Executive (Medtech): Managing the client life cycle from implementation through maintenance for a medication intelligence platform with an accent on improving patient outcomes and reducing healthcare costs. Focus on developing client-specific KPIs, executing growth strategies, and translating complex technical concepts into digestible messaging for stakeholders.

Location: Remote (Must live in and be eligible to work in the United States)

Salary: $150,000-180,000/year

Company

Healthcare technology company redefining medication management through a SaaS platform using AI and data science to reduce healthcare waste and improve patient safety.

What you will do

• Serve as the primary point of contact for clients, managing the full life cycle from implementation to maintenance.
• Identify client needs and goals to match them with platform capabilities and growth opportunities.
• Develop and track client-specific KPIs and operational metrics to ensure deliverable quality.
• Collaborate with Marketing and Leadership to create use cases, case studies, and white papers.
• Drive process enhancements for Client Success to improve operational efficiency.

Requirements

• 3-5 years of experience in account management or client success within the healthcare industry.
• Undergraduate degree required; Masters or clinical background (Pharmacist, Nurse) preferred.
• Must live in and be eligible to work in the United States.
• Strong knowledge of medication therapy management and optimization strategies.
• Expertise in MS Office; familiarity with JIRA and HubSpot is highly desired.
• Ability to travel up to 25% and attend on-site meetings multiple times per year.

Nice to have

• Doctor of Pharmacy (PharmD) degree.
• Experience with health plans.

Culture & Benefits

• Mission-driven environment focused on saving patient lives and reducing healthcare waste.
• Opportunity to collaborate with experienced clinicians, engineers, and entrepreneurs.
• Dynamic growth environment (ranked on Inc. 5000 list).
• Remote-first flexibility with occasional on-site collaboration.