Senior Account Manager (TPA)

TL;DR

Senior Account Manager (TPA): Own the success of complex, high-value TPA client relationships by managing service delivery, proactively resolving issues, and driving retention and growth with an accent on strategic partnerships and operational excellence. Focus on leading client meetings, mentoring junior managers, handling escalations, and collaborating cross-functionally to ensure superior client outcomes in health plan administration.

Location: Remote, United States

Salary: $90,000-$100,000

Company

hirify.global is the first personalized health platform bringing health, wellbeing, and navigation solutions together to optimize business investments and empower health engagement.

What you will do

• Own complex client service delivery for high-priority self-funded accounts, ensuring proactive issue resolution.
• Monitor performance metrics, identify trends early, and develop engagement strategies with Strategic Account Executives.
• Lead client meetings, present data and recommendations to demonstrate value and growth opportunities.
• Collaborate with Implementation team for successful client onboarding and act as internal client advocate.
• Mentor junior Account Managers and handle complex escalations across departments.
• Maintain client management systems like Gainsight and Salesforce, and drive process improvements based on feedback.

Requirements

• Bachelor's degree or equivalent
• 6+ years in TPA, health plan administration, or benefits account management
• Strong understanding of ERISA, COBRA, ACA, and self-funded plan designs
• Experience supporting self-funded clients and complex plan designs
• Proficiency with Microsoft Office, Gainsight, Salesforce, Confluence, Jira
• Strong relationship-building, presentation, and negotiation skills; leadership experience preferred

Culture & Benefits

• Competitive base salary and full benefits package effective day one, including comprehensive medical and dental.
• Unlimited PTO, mental health support, retirement planning, and financial protection.
• Professional development with career progression, learning budgets, and mission-driven culture valuing diversity.
• Flexible opportunities in an inclusive community focused on health impact.