Director, Business Operations - Payer & Outcomes (Mental Health)

TL;DR

Director, Business Operations - Payer & Outcomes (Mental Health): Architect operational spine for payer and outcomes group partnering with product, clinical, and commercial to drive value for payers through benefits design and care navigation. Focus on building teams, defining metrics, shaping roadmaps, and facilitating cross-functional decisions for scalable impact.

Location: Remote across all 50 US states

Salary: $169,600–$265,000

Company

Series D mental health platform automating insurance credentialing and claims for 70,000+ providers serving 1M+ patients across US.

What you will do

• Drive strategy by partnering with product, data, clinical, and commercial leads to shape roadmaps and execution plans.
• Lead end-to-end planning, performance management, metrics definition, and accountability for the group.
• Build and mentor high-impact business operations and operations teams for network monitoring and payer initiatives.
• Develop frameworks for critical decisions on opportunities, tradeoffs, and strategic levers.
• Collaborate closely with product and engineering on priorities, roadmaps, and execution.
• Act as connective tissue across organization, aligning stakeholders and resolving dependencies.

Requirements

• 10+ years in Business Operations or Strategy & Operations, ideally building healthcare or AI products
• 5+ years managing and growing high-performing teams
• Strategic operator skilled in long-term strategy and granular models/metrics.
• Deep product and data intuition to define strategy and performance metrics.
• Experience leading cross-functional processes in ambiguous environments.
• Ability to synthesize inputs into narratives for resourcing, strategy, and org design.

Culture & Benefits

• Equity compensation and ownership opportunities.
• Comprehensive medical, dental, vision, HSA/FSA, 401K.
• Work-from-home stipend, therapy reimbursement, 16-week parental leave, Carrot Fertility.
• 13 paid holidays, holiday break, flexible PTO, EAP, training/development.