Senior Director, Clinical Operations

TL;DR

Senior Director, Clinical Operations (Health Tech): Own end-to-end clinical operations for hirify.global Med spanning D2C and B2B channels, including strategic expansion of programs, protocol development, and operationalization of initiatives with Product and Engineering. Focus on scaling high-performing teams, driving implementations across provider networks, and building infrastructure for capacity models, reporting, and workflows.

Location: Hybrid (2x/week) required if local to NYC or Princeton, NJ metropolitan areas; remote only if outside these areas. US-based candidates; comfortable with occasional travel.

Salary: $225,000 – $265,000 (US base).

Company

Consumer-led digital health company connecting people to content, coaching, community, and clinicians for lasting habits and healthier lives.

What you will do

• Own clinical operations org for hirify.global Med across D2C and B2B, including program expansion, protocol development, and new initiative operationalization.
• Bridge clinical strategy and execution, delivering commitments to members and partners with quality and measurable outcomes.
• Lead and scale clinical ops team, managing hiring and headcount growth.
• Drive implementations coordinating internal teams, providers, and vendors.
• Own provider and member experience, tracking satisfaction, quality, and health outcomes.
• Build operational infrastructure like capacity models, utilization targets, reporting, and scalable workflows.

Requirements

• 8+ years clinical operations experience, 3+ years in health tech (telehealth, consulting, payor, provider, or services)
• Experience in digital healthcare required; healthcare subscription background acceptable
• Bachelor’s degree or equivalent
• Demonstrated leadership, operations management, and strategic thinking at senior level
• Strong analytical and quantitative skills for modeling trade-offs and operational plans
• Exceptional communication to manage complex stakeholders and initiatives

Nice to have

• End-to-end telehealth experience

Culture & Benefits

• Comprehensive total rewards: performance bonus, stock awards, healthcare with premiums covered, paid holidays and leave (including Summer Fridays), 401k.
• Cash stipends and budgets for tech, learning & development.
• Strong remote culture with offices in NYC and Princeton; mission-driven team focused on health impact.