Director, Business Operations - Patient

TL;DR

Director, Business Operations (Patient): Architect the operational spine for the Patient Group, partnering with Product, Engineering, Data, Design, and GTM leads to shape strategy, translate vision into roadmaps, and drive execution. Focus on building decision frameworks, navigating high-stakes tradeoffs, accelerating growth, and leading a high-impact team.

Location: Remote (US, across all 50 states)

Salary: $169,600-$265,000

Company

Series D mental health platform automating insurance credentialing, claims, and payments for over 70,000 providers serving 1 million patients across all 50 US states.

What you will do

• Drive strategy through operational excellence by partnering with cross-functional leads to shape group strategy and execute roadmaps.
• Build frameworks for critical decisions, sizing opportunities, and facilitating tradeoff discussions.
• Collaborate deeply with Product and Engineering to define priorities, shape roadmaps, and drive high-impact execution.
• Act as connective tissue across the organization, aligning stakeholders, resolving dependencies, and tying work to measurable impact.
• Build and mentor a lean Business Operations team focused on scaling patient acquisition, core experience, growth, and partnerships.

Requirements

• 10+ years in Business Operations or Strategy & Operations in growth-focused roles
• 5+ years managing high-performing teams
• Strategic operator skilled in long-term strategy and granular models/metrics.
• Deep product and data intuition to define strategy and performance metrics.
• Experience leading cross-functional processes in ambiguous environments.
• Ability to synthesize inputs into narratives for resourcing, strategy, and org design.

Culture & Benefits

• Equity compensation and ownership opportunities.
• Comprehensive health benefits: Medical, Dental, Vision, HSA/FSA.
• 401K, Work-from-Home Stipend, Therapy Reimbursement.
• 16-week parental leave, Carrot Fertility reimbursement, 13 paid holidays + Holiday Break.
• Flexible PTO, Employee Assistance Program, training and professional development.