Customer Success Director (Cybersecurity)

TL;DR

Customer Success Director (Cybersecurity): Own the retention and expansion of an assigned portfolio of accounts with an accent on renewals, expansion quota, and NRR performance. Focus on building and leading the Customer Success team in a high-growth professional services firm.

Location: Remote (US only; must verify eligibility to work in the United States)

Salary: $115,000 - $140,000 annual (OTE: $164,000 - $200,000)

Company

Trusted leader in cloud and cybersecurity services, ranked Top 5 FedRAMP 3PAO, serving Fortune 500 companies and cloud providers with regulatory compliance and cyber risk solutions.

What you will do

• Own retention and expansion of assigned portfolio of accounts.
• Build and lead the Customer Success team as a player-coach.
• Drive renewals and expansion quota, accountable for NRR performance.
• Work with industry-leading experts supporting major cloud providers.

Requirements

• Must be eligible to work in the United States (E-Verify required)
• Experience in customer success, account management, or professional services.
• Ability to own quotas and drive retention/expansion in high-growth environment.

Culture & Benefits

• Competitive compensation with performance-based rewards and annual bonuses.
• Comprehensive benefits: medical/dental/vision insurance, 401K with 4% match, company-paid disability/life insurance.
• Flex time off, 11 paid holidays, training stipends, certification reimbursements, 30,000+ free courses.
• Home office stipend, cell phone allowance, spot awards.